Refund & Return Policy
Last Updated: June 2026
Customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Window
Customers may request a return within 30 days of receiving their order.
Eligibility Requirements
To qualify for a return, the item must:
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Be returned within 30 days of delivery
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Be in original condition
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Include original packaging
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Include all accessories and components
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Show no signs of misuse, abuse, or unauthorized modification
Non-Returnable Items
Returns may be denied for:
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Products damaged through improper use
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Products altered after delivery
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Items missing parts or accessories
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Products returned outside the return period
How To Start A Return
To initiate a return, contact:
Please include:
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Order number
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Customer name
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Description of the issue
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Photos if the item arrived damaged or defective
Our support team will provide return instructions.
Inspection Process
All returned products are inspected upon receipt.
Approval of a refund is subject to verification that the returned product meets return eligibility requirements.
Refunds
Once your return has been inspected and approved, refunds are processed within 10 business days.
Refunds are issued to the original payment method used for the purchase.
Depending on your financial institution, additional processing time may be required before funds appear in your account.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Where applicable, we may request photographs to assist with evaluating the issue.
Exchanges
Exchanges may be available depending on product availability.
Please contact customer support for assistance.
Contact Information
LawnEquipment.shop
6220 S Grady Ave
Tampa, FL 33616
United States
Email: support@lawnequipment.shop
Phone: +1 (813) 445-5801